When it comes to choosing an airline, hotel, or online retailer, consumers have choices. However, like BMW of Freehold, a few companies truly go above and beyond to offer only the very best in outstanding customer service. Check out this list:
Airlines
Anyone who flies frequently can undoubtedly recall at least one negative customer service experience—think coffee-spilling flight attendants, center seat congestion, or long flight delays. However, the following airlines have gone to great lengths to eliminate these negative experiences:
- JetBlue Airways – Comfortable seats, plenty of leg room, free Wi-Fi and DIRECTV®, and free snacks are just the start of JetBlue’s VIP customer service. If you’re lucky, you’ll run into a People Officer who gives out free airline tickets, plays games, and handles passenger concerns.
- United Airlines – Getting the right seat on a flight can make the difference between relaxing and dealing with incessant elbowing. That’s why those flying United can rest easy knowing their seat will be saved until the last minute. And if the flight’s delayed, the airline will do their best to make sure you get on your way as soon as possible.
- Southwest Airlines – Southwest proves that you don’t need to sacrifice quality customer service to save a few dollars. This “discount” airline excels at keeping its employees and their customers happy. As an added bonus, bags fly free.
Hotels
Nobody wants to stay at a place that cares more about your money than you. These hotel chains make you feel like the VIP you are:
- Hilton – Hilton was one of the first hotel companies to truly embrace technology as a means of making each visitor’s stay more enjoyable. The Hilton Technology Room, according to the company’s website, is “a fully-functioning guestroom ’laboratory’ for gathering customer feedback on new and emerging technologies.” This dedication to customers pervades the entire corporation.
- Marriott – Marriott refers to itself as “a certain kind of hotel for a certain kind of person”—that “certain kind of person” is the type who expects the best in customer service.
Online Retail
If the thought of braving a crowded mall makes you cringe, online shopping might be for you. That’s where online retailers come in. Those concerned about getting high-quality customer service from an online retailer need not worry about these VIP service-oriented online companies:
- Zappos.com – Zappos’ “Culture of Wow” influences every aspect of its business. Zappos’ mission is to “wow” the customer with excellent customer service, beginning at the top with the company’s founder Nick Swinmurn, who can be found every now and then serving lunch to his employees. Zappos has become so prosperous that they’ve established a separate department that specializes in teaching other companies how to be successful.
- Amazon.com – The old adage “birds of a feather flock together” can easily be applied to the world of online retail, as Zappos joined forces with Amazon.com in 2009. Amazon began as a book seller, but has expanded into just about all areas of online retail, something made possible by excellent customer service.
You’re a VIP–give your business to companies that treat you like one. For a truly refined dealership experience, visit BMW of Freehold today.
